At Apollo Cloud, we believe that great communication underpins great customer experience. Our recent deployment for Leisure World Group is a perfect example of how the right technology can elevate service, streamline operations and empower teams across a complex, multi-functional site.

About Leisure World Group

Leisure World Group is a leading destination for caravans and motorhomes, offering customers an exceptional end-to-end experience.

Their impressive site features:

• A large indoor showroom showcasing a wide range of caravans and motorhomes
• An expansive outdoor showground for hands-on exploration
• A well-stocked retail area for accessories and essentials
• Dedicated repairs and servicing facilities

What truly sets them apart is their unwavering commitment to customer service. Fast responses, knowledgeable advice and a genuinely helpful team are at the heart of everything they do.

The Challenge

With a large, dynamic site and multiple departments, Leisure World Group needed a communications solution that would:

• Enable rapid response to customer enquiries
• Allow teams to collaborate seamlessly across different areas of the site
• Ensure no opportunity or service request was ever missed
• Support a mobile workforce, both on-site and off-site

The Solution: Comms X + Mobility + Instant Communication

We implemented Comms X, Apollo Cloud’s advanced unified communications platform, designed to bring flexibility and control into one seamless system.

1. Full Telephony in Your Pocket

Every team member now has access to the Comms X mobile app,turning their smartphone into a fully featured business phone system.

This enables:

• 📞     Making and receiving calls from anywhere
• 🔁     Transferring calls between colleagues effortlessly
• 👀     Viewing presence indicators to see who is available
• 🎙️     Call recording, with pause functionality for compliance

Whether on the showroom floor, in the workshop or off-site, the team remains fully connected.

2. Instant Site-Wide Communication (Walkie Talkie Functionality)

In addition to telephony, devices are equipped with a walkie talkie-style app, enabling instant push-to-talk communication.

This means:

• Teams can reach each other instantly, just like using two-way radios
• No delays, no dialling, just immediate connection
• Ideal for a large site where speed and coordination are critical
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• The result is faster decision-making and a more responsive customer experience.

3. Strategic Intercom Deployment

We also installed intercoms at key locations across the site, enabling two-way communication between customers and staff.

This ensures:

• Customers can easily request assistance wherever they are
• Staff can respond quickly without needing to be physically present
• No missed opportunities for sales or service engagement

What’s Next: Phase 2 Innovation

This is just the beginning. Phase 2 of the deployment will introduce even more advanced capabilities:

• 📊     Wallboards to provide real-time visibility of call traffic, helping teams monitor performance and manage demand more effectively
• 🤖     An AI-enabled 24-hour helpline, ensuring customers can access support at any time, even outside of business hours

These enhancements will further strengthen Leisure World Group’s ability to deliver fast, responsive and always-on customer service.

The Impact

The new solution has transformed how Leisure World Group operates:

• ⚡     Faster response times to customer enquiries
• 🤝     Improved collaboration across departments
• 📍     Greater visibility of team availability
• 🚀     A more agile, mobile and connected workforce

Most importantly, it supports their core ethos: delivering outstanding customer service at every touchpoint.

Powered by People, Enabled by Technology

Leisure World Group already had the people, the expertise and the customer-first mindset. This solution simply gives them the tools todeliver that experience even more effectively, across every part of theirbusiness.

If your business operates across multiple locations, departments or large sites, and you’re looking to improve responsiveness and communication, we’d love to help.

👉 Get in touch with Apollo Cloud to explore what’s possible.

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