Where Gold Support comes as Standard

Of course you expect a fast fix if things go wrong - and from us that's a given. But our proactive approach means we'll also help you get the best out of your system with regular technical reviews and, for our larger customers, a dedicated Customer Champion.
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4 HRS

maximum
RESPONSE TIME

98_%

first time
fix

15 SECS

average call
ANSWER time

YOU CAN EXPECT MORE HUMAN

Of course we harness the very best technology to power our business. We have the systems and processes in place to make sure our operations are efficient and effective.
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But our real power is people. You’ll always be able to speak to a real person. Because however advanced technology becomes, sometimes only a real person will do.

TO US IT'S PERSONAL

Call us old fashioned, but we believe human-first, personable service delivers the best customer experience. So while we’re absolutely all in favour of automation in the right places, our company will always be powered by people for all front-line communications.