Apollo Cloud has worked alongside nynet to deliver a major upgrade to the communications infrastructure at four North Yorkshire Council business centres.

The project has introduced the Comms X cloud communications platform across sites in Northallerton, Stokesley, Scarborough and Knaresborough, supporting more than 130 users.

The new solution replaces ageing telephony with a modern, fully managed cloud communications platform designed to improve reliability, flexibility and the day-to-day experience of centre teams and tenants.

Replacing legacy technology

Reliable communications are essential for busy business centres, where multiple organisations depend on the same underlying infrastructure.

The existing telephony needed to be replaced with a solution that could support current requirements while also providing the flexibility to adapt as the centres continue to develop.

Comms X gives users access to modern cloud-based communications features while reducing reliance on traditional on-site telephone systems. It also provides a more consistent and manageable platform across all four locations.

A carefully managed transition

Projects of this scale need careful planning, particularly when services are being used by a large number of businesses and organisations.

Apollo Cloud worked closely with nynet and North Yorkshire Council to manage the transition and minimise disruption for users.

The rollout was carefully coordinated to ensure the new service could be introduced smoothly, with appropriate support available throughout the process.

This collaborative approach helped ensure that centre teams and tenants were able to continue operating throughout the upgrade.

A more flexible communications platform

The new Comms X platform gives the business centres a communications solution that is more reliable, flexible and easier to manage.

Cloud communications can also make it easier to support users across multiple locations, introduce new features and respond to changing operational requirements.

For the teams working within the centres, the upgrade provides a more modern and consistent user experience. For North Yorkshire Council, it creates a stronger foundation for the future.

Partnership working

The successful delivery of the project demonstrates the value of close partnership working.

By combining nynet’s knowledge of North Yorkshire’s digital infrastructure with Apollo Cloud’s expertise in cloud communications, the project delivered a joined-up solution designed around the needs of the council, centre teams and tenants.

We are proud to have played a part in this important upgrade and to be supporting the businesses and organisations based across the four centres.

Thank you to the teams at North Yorkshire Council and nynet for their collaboration and for trusting Apollo Cloud to support the project.

‍Read the full story here: https://www.nynet.co.uk/2026/07/08/north-yorkshire-council-business-centres-modernise-communications-with-seamless-comms-x-rollout/

To find out more about Comms X and how cloud communications could support your organisation, contact the Apollo Cloud team.